FAQs

Payment

✷ What payment methods do you accept?

All payments are made through Paypal. You can pay via credit/debit card.


Processing & Shipping

✷ How long does it take to ship out the orders?

I prepare all international orders every Wednesdays and ship out all orders every Thursdays of the week. As long as you place your order by Tuesday, then I will ship it out the coming Thursday. This is all in Philippine Time (PHT / GMT+8).

✷ What shipping methods do you use?

I ship out all international orders via PhilPost, our local post office.

✷ When will my order arrive?

You can check the Shipping page for the current estimated delivery times. These are always changing due to the COVID-19 restrictions. The delivery time is based on the date of shipment, not the day when you placed your order.

✷ My order hasn’t arrived yet and it’s past the delivery estimate. What do I do?

Oh no! πŸ™ Kindly send me an email atΒ hi@amateurcreatives.com with your Order ID and I’ll try my best to help you out.

✷ Will you give me a tracking number? How do I track my order?

Yes! All orders are shipped via registered mail and includes a tracking number. You will receive an email when I ship your order and it will include the tracking number. You may track your package here:Β https://www.ship24.com/


Refunds, Returns & Exchanges

✷ Do you accept returns and refunds?

Unfortunately, I cannot accept returns and refunds πŸ™

✷ What do I do if I receive a damaged item or the wrong item?

I do my best to ensure that each order is wrapped carefully and as eco-friendly as possible. In the rare case that an item has been damaged or if I sent you a faulty item, please do send me an email at hi@amateurcreatives.com with your Order ID and we’ll figure something out!